No matter what type of event you’re planning, whether it’s a small backyard barbecue or a large corporate gala, we here at Special Event Rentals understand you might have questions regarding our rental equipment, process and much more.
Here are some answers to most frequently asked questions about Special Event Rentals:
“What do you require to secure my booking?”
Here at Special Event Rentals we simply require a 50% down payment to secure any rental order and a valid credit card on file for security purposes. The remaining balance is due on pickup or 48 hours prior to delivery.
“My event is on Saturday. Can I pick up my rentals on Friday?”
Our customer’s are always welcome to pick up their rentals the day before their event and return the following day for no additional charge. In certain situations, special arrangements can be made for earlier pickups for out of town events, etc.
“Is delivery and pick up included in your rentals?”
Delivery and pick up is available for an additional cost. Please contact us for most up to date rates in your vicinity.
“If my event is out of the city limits or province, can I still rent from you?”Of course! We can make special arrangements to have items delivered and/or picked up by our crew, transported or shipped. Please contact us for of the most economical method.
“Does the dinnerware I rented need to be washed before I can return it?”
All that we require is that the dinnerware and flatware be scraped free of any food. We do the washing for you, simply scrape, rinse and put into the containers you received them in.
“Do I need to wash the linen before I return it?”
No, simply shake the linen out and return it in any containers that were provided for the rental. Do not, however, put wet linen in plastic bags or containers as this will cause mold to grow in a matter of hours and destroy the linen.
“What happens if I return the equipment late?”
Returning equipment late deprives other customers the use of that rental equipment, so you will be charged for each additional day.
“What if my event is more than a one day event?”
All our rates for extended rentals are prorated with each additional day charged at only a portion of the initial day’s rentals! Please inquire for extended rental rates.
“Help! Do you have set-up instructions for the BBQ I rented?”
Yes. Any equipment that requires instruction on setting up and operation comes with an instruction sheet and many are available for downloading. Be sure to ask our customer service staff to show you how equipment works when you come to pick it up or when it is delivered to you.
“How many years have you been in business?”
That’s a great question! Special Event Rentals has been in operation for over 30 years, since our humble beginning back in July 1985. Over the years we have expanded to four locations throughout the province of Alberta. Today we are Western Canada’s largest event rental company!
“What is Special Event Rentals’ cancellation policy?”
Deposit will be refunded in full with the exception of a minimum $35.00 administration fee provided we have received cancellation notice at least 2 weeks prior to the event. A 50% charge applies with less than 2 weeks’ notice of the installation or pick-up date. Orders cancelled with less than 24 hours’ notice are subject to a 100% cancellation charge. Want more information? Please refer to our Policies and Procedures section.
“What if I don’t see the items I require on your website?”
We are constantly getting new items so if you don’t see what you are looking for, just ask. If we don’t have it, we will do our best to source your items for you.
“What eco-friendly practices do you incorporate?”
Renting is green and here at Special Event Rentals we are pleased to incorporate green initiatives such as a our eco-friendly dishwasher and our brand new paperless Docusign order confirmation system.
“I need a tent. Can you help me out?”
Absolutely! Long been considered Alberta’s premiere tent rental company and supplier of quality tent rentals here at Special Event Rentals we quite literally have you covered! We offer tent is 5 different styles and in sizes ranging from a simple 10′ x 10′ to a commanding 60′ x 280.′
“What tent should I rent for my event?”
Find exactly what you’re looking for with our large variety of tents, from basic canopies to high-peaked pole tents. For sizing requirements, please refer to our Tent Reference Guide , call one of our 4 locations for more information or check out this informative post on Finding The Right Tent For Your Event!
If you have any other questions that we have not covered above, please contact us. We are here to answer your questions, put your mind at ease and help you create the perfect event!
Special Event Rentals
Edmonton, Calgary, Red Deer & Banff